Refund Policy
When a fee can be refunded, and the point after which it cannot.
Last updated: 22 August 2026
This Refund Policy explains our approach to refunds for the Services. It forms part of, and should be read with, our Terms of Service.
Fees are for immediate access to a service
Every fee is charged for access to an evaluation service that is made available to you as soon as your purchase is complete. Because the service is delivered at once, the point at which it can be refunded is narrow and is described below.
No refund once a service has been used
Once an account, profile, evaluation, or any other service has been issued, activated, accessed, or otherwise used in any way, in whole or in part, the fee for it is earned in full and is non-refundable.
We do not provide refunds, credits, or exchanges for any service that has been delivered, started, or used, for any reason. This includes, without limitation, dissatisfaction, non-use after activation, a change of mind, failure to meet the rules of an evaluation, breach of our terms, or the suspension, termination, or closure of your access.
Before a service has been used
Where required by applicable law, and only where an account or evaluation has not yet been issued, activated, accessed, or used, you may be entitled to a refund of that specific fee. Any such refund is limited to the amount paid for the unused service and does not extend to any service already used.
Discretionary decisions do not create a refund right
A decision by Northpeak to suspend, restrict, close, or ban an account, or to refuse, reduce, delay, or withhold a reward, does not entitle you to a refund of any fee, and does not oblige us to give a reason. See the Terms of Service for the full scope of that discretion.
How refunds are made
Where a refund is due, it is issued to the original payment method. The time it takes to appear depends on your payment provider.
Chargebacks
If you believe a charge is incorrect, contact us first through the support chat on the Northpeak website. Opening a chargeback or dispute without contacting us may result in immediate closure of your account and forfeiture of any pending reward.